Admissions For Professionals
The Client Treatment Process
When other healthcare practitioners and organizations refer a client to us, we make sure that we can facilitate the easier and faster transmission of pertinent information about our prospective client from referring parties so that our Intake and Referral Coordinators will be able to devise a more comprehensive and truly individualized plan of care for the prospective client.
We have developed several customer service initiatives designed primarily to help both our clients and their referrers to make the transition into Sprout Health Group, while undergoing through the three fundamental phases of admission, treatment, and discharge. The goal of these customer service initiatives is to streamline the process that would normally challenge a standard healthcare referral system.
Sprout Health Group aims to eliminate all the different challenges that plague most standard patient admissions systems which often get bogged down by bureaucratic processes. Providing all referring parties – mental health or addiction professionals as well as organizations – with all the correct information they will need. This includes information about our treatment facilities and therapeutic programs.
Should the client decide to receive treatment at any of our facilities, we will be coordinating closely with his referring healthcare professional in order to obtain as much information as possible regarding the client without necessarily violating specific clauses of confidentiality of patient records. This is especially true when the Health Insurance Portability and Accountability Act is taken into consideration. We require these pieces of information in order to formulate a plan of care that is truly reflective of the client’s health status.
Updates on Client’s Treatment Progress
Upon admission, our intake members will encourage the client to authorize the disclosure of their personal health information. This is very important as HIPAA and other relevant laws strictly require the expressed consent or authorization of the individual before any patient information can be released to another entity. So, while Sprout Health Group does recognize the invaluable contribution of the referring professional and perfectly understands the need of the referrer to be updated with the client’s progress in terms of treatment, there are simply certain things that we cannot divulge or share without the expressed written consent of the client.
In the event that the client consents to providing referring healthcare professional updates regarding treatment progress, our case manager directly responsible for the care of the client will be keeping the referrer updated with the progress of the client’s treatments. Although not every referrer would want to continue to be a part of the client’s care, there are those who choose to remain an integral part of the client’s recovery. As such, Sprout Health Group’s referent management coordinator will keep the referrer updated within the first 72 hours after admission. Our referral coordinator will also devise a plan with which to address the type of information that will form the basis of updates to the referrer.
Planning for Discharge
Our referral coordinator will communicate with the referrer regarding the client’s discharge plans upon agreement. This is to make sure that there is continuity of care and that the gains of the treatment program will be fostered. The aim of the discharge planning is to facilitate the return of the client from a life of addiction treatment to a life in his normal environment. The primary healthcare provider, the referrer, must be able to continue with the essential treatment principles to help make sure that the individual leads a life truly free from addiction as well as live a mentally, socially, and emotionally healthier life ahead.